Technology Support Managers Need a Checklist of Paper TopicsTechnology support managers often have paper topics to focus on when they are in the office. While they are busy answering e-mails and answering telephone calls and in-person clients, they are trying to brainstorm paper topics that will keep them on track to find a resolution to their clients' issues as quickly as possible.
Some of the topics that they will probably want to focus on at their weekly meetings will be the ones that they get approved, or the topics that come up each week. Other topics they might want to make sure they check off from their weekly list of things to do might be the ones that come up when they go into some of the labs at work.
The technical support manager needs to make sure that they use a computerized or internet-based checklists to keep track of the things that have been requested. It is very easy for software issues to slip through the cracks when there is a ton of paperwork in the system. Checklists can help keep tabs on the issues that customers are encountering with their hardware and software, and at the same time make sure that all the pertinent information is stored so that it is available for the proper department or employee to handle.
Checklists are a good way to sort through all the paperwork that is coming in from customers. It also helps the technology support manager to keep things organized, so that everyone can stay on top of it and know what is needed to be done. For instance, the administrator might notice that there are several Windows Vista files on the desk. It might be important to have a copy of the Vistasclean.exe.
However, if there are not many of these files, then it might be a little more important to track down the problem with the new computer systems or with some of the software. There might be different problems with the PC's that need to be investigated and fixed, but they are not the ones that are checked offthe list of paper topics. It could be very frustrating when someone only checks off one thing, and the other problems are still not fixed.
Keep the checklists in your office for easy reference, and even store them in the network, in case you need to refer to them at any time. Technology support managers should also have a separate list of paper topics for each person on the team. For instance, the IT manager might have a check list for the lead developer, a check list for the security person, and even a check list for the client relations person.
With the technology support manager, it is also a good idea to create a few check lists of paper topics to keep track of. These check lists should not be used every single time that they are on the job, but rather in the weeks prior to the meeting that they are scheduled for. In this way, it can be used for important subjects that need to be written down.
If a company is in the process of building a server, or if a client is having a problem with their hardware, and they are experiencing problems, it is important that they are covered, and that they have a check list of certain subject that need to be checked off when the topic is discussed. Of course, a check list for a situation like this would be completely different than a check list for a client's computer. The second check list will be more for their problem with their hardware and the way that they are using their computers, and their answers to any of the questions that the computer support technician might ask.